Shipping & Returns
At Dolls Vintage, we do our best to process and ship your order as quickly as possible.
Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed. During peak seasons or promotional periods, processing may take slightly longer.
Shipping Time
Standard shipping usually takes 8-12 business days after dispatch. Delivery times may vary depending on the destination, carrier, customs clearance, weather, and other factors outside our control.
Shipping Areas, Time and Fees
We currently offer standard shipping only. Shipping fees are calculated and shown at checkout before you complete your purchase.
| Market / Region | Shipping Method | Estimated Delivery Time After Dispatch | Shipping Fee |
|---|---|---|---|
| United States | Standard Shipping | 8-15 business days | $5.99 USD |
| Germany / European Union | Standard Shipping | 8-15 business days | $5.99 USD |
| United Kingdom | Standard Shipping | 8-15 business days | $5.99 USD |
| Canada | Standard Shipping | 8-15 business days | $5.99 USD |
| Australia | Standard Shipping | 8-15 business days | $5.99 USD |
| Other supported countries and regions | Standard Shipping | Usually 8-15 business days; remote areas may take longer | Calculated at checkout based on destination and order details |
| Remote or distant areas | Distant Area Standard Shipping | Usually 15-30 business days | Calculated and shown at checkout before payment |
Countries and Regions We Cannot Ship To
Available shipping destinations are shown at checkout. If your country or region is not available during checkout, we are unable to ship to that destination at this time.
Customs, Duties and Taxes
International orders may be subject to customs duty or duties, import taxes, VAT, brokerage fees, or other charges required by the destination country or region. These charges are not included in the product price or shipping fee and are the responsibility of the customer.
Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Delays, Lost Packages and Customs Clearance
Delivery times may vary due to carrier delays, customs clearance, weather, holidays, incorrect addresses, or other factors outside our control. If your package is delayed or appears lost in transit, please contact us at service@dollsvintage.com so we can help you check the shipment status with the carrier.
Incorrect Address
Please make sure your shipping address is correct before placing an order. We are not responsible for delays or failed delivery caused by incorrect or incomplete addresses provided by the customer.
Contact
For shipping questions, contact us at service@dollsvintage.com.
Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Incorrect Address
Please make sure your shipping address is correct before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.
Contact
If you have any shipping questions, please contact us at service@dollsvintage.com.
Return & Refund Policy
We want you to love your Dolls Vintage purchase. If you are not fully satisfied, please contact our customer service team first at service@dollsvintage.com.
Return Window
You may request a return within 15 days after receiving your order. Items sent back without contacting us first may not be accepted.
Return Conditions
- Items must be unused, unworn, unwashed, and in their original condition.
- Original tags, packaging, and hygiene liners must remain attached where applicable.
- Swimwear must be tried on over underwear and returned with hygiene protection intact.
- Final sale items, gift cards, and items marked non-returnable are not eligible for return unless faulty or incorrect.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect due to our error. The return address will be provided by our customer service team after your return request is approved.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 15 days of delivery with your order number and clear photos of the issue. We will help resolve the problem as quickly as possible.
Refunds
After we receive and inspect your returned item, eligible refunds will be issued to your original payment method. Please allow 5–14 business days for the refund to appear, depending on your bank or payment provider.
Contact
For return or refund assistance, please email service@dollsvintage.com.