Shipping Policy
Orders are usually processed within 1-3 business days after payment is confirmed. During peak seasons or promotional periods, processing may take slightly longer.
Shipping Areas, Time and Fees
We currently offer standard shipping only. Shipping fees are calculated and shown at checkout before you complete your purchase.
| Market / Region | Shipping Method | Estimated Delivery Time After Dispatch | Shipping Fee |
|---|---|---|---|
| United States | Standard Shipping | 8-15 business days | $5.99 USD |
| Germany / European Union | Standard Shipping | 8-15 business days | $5.99 USD |
| United Kingdom | Standard Shipping | 8-15 business days | $5.99 USD |
| Canada | Standard Shipping | 8-15 business days | $5.99 USD |
| Australia | Standard Shipping | 8-15 business days | $5.99 USD |
| Other supported countries and regions | Standard Shipping | Usually 8-15 business days; remote areas may take longer | Calculated at checkout based on destination and order details |
| Remote or distant areas | Distant Area Standard Shipping | Usually 15-30 business days | Calculated and shown at checkout before payment |
Countries and Regions We Cannot Ship To
Available shipping destinations are shown at checkout. If your country or region is not available during checkout, we are unable to ship to that destination at this time.
Customs, Duties and Taxes
International orders may be subject to customs duty or duties, import taxes, VAT, brokerage fees, or other charges required by the destination country or region. These charges are not included in the product price or shipping fee and are the responsibility of the customer.
Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Delays, Lost Packages and Customs Clearance
Delivery times may vary due to carrier delays, customs clearance, weather, holidays, incorrect addresses, or other factors outside our control. If your package is delayed or appears lost in transit, please contact us at service@dollsvintage.com so we can help you check the shipment status with the carrier.
Incorrect Address
Please make sure your shipping address is correct before placing an order. We are not responsible for delays or failed delivery caused by incorrect or incomplete addresses provided by the customer.
Contact
For shipping questions, contact us at service@dollsvintage.com.